Cancellation Policy
At Pulasa Direct, we deal with highly perishable and seasonal seafood products that require immediate sourcing, processing, and cold-chain handling. Because of the nature of the product, cancellation requests are handled under specific conditions.
Order Cancellation Before Processing
Customers may request cancellation only before the order enters:
- cleaning,
- cutting,
- packing,
- or dispatch preparation stages.
Once the operational process begins, the order is treated as processed and may no longer qualify for cancellation.
Cancellation After Processing
Since Pulasa and seafood products are prepared specifically against confirmed orders, cancellations are generally not allowed after:
- fish procurement,
- product preparation,
- hygienic packing,
- or logistics dispatch scheduling has started.
This policy helps maintain product freshness, operational efficiency, and prevents unnecessary wastage of highly perishable stock.
Seasonal & Limited Availability
Pulasa is a highly seasonal product with limited availability during peak migration months. In many cases, stock is procured and allocated specifically based on confirmed customer orders.
Because of this:
- last-minute cancellations directly impact sourcing and inventory planning,
- and therefore may not be eligible for cancellation approval.
Cancellation Due to Non-Availability
In rare situations where:
- stock becomes unavailable,
- sourcing issues occur,
- or delivery feasibility is affected,
Pulasa Direct reserves the right to cancel the order from our side.
In such cases, customers will be informed and eligible refunds will be processed to the original payment method.
Refund Timeline for Approved Cancellations
For cancellations approved before processing:
- refunds will be initiated to the original payment method,
- and processing timelines may vary depending on banking and payment gateway systems.
Incorrect Orders
Customers are requested to carefully review:
- product type,
- quantity,
- delivery address,
- and contact information
before placing the order.
Orders placed incorrectly due to customer-side mistakes may not qualify for cancellation after processing begins.
Contact for Cancellation Requests
For cancellation-related support, customers must contact the Pulasa Direct support team immediately after placing the order through official communication channels available on the website.
Pulasa Direct
Built on seasonal sourcing, handled with care, and delivered with operational responsibility.
