Terms & Conditions

Welcome to Pulasa Direct. By accessing, browsing, or placing orders through our website, you agree to comply with and be bound by the following Terms & Conditions. These terms govern the use of our website, products, services, partner programmes, and all related operations.

Please read these terms carefully before using our platform.

1. About Pulasa Direct

Pulasa Direct is a seafood sourcing and delivery platform focused on providing structured access to seasonal seafood products, including Pulasa/Hilsa and related seafood offerings.

Our operations are connected to sourcing, procurement, packing, distribution, and delivery coordination through established supply networks and logistics support systems.

2. Product Nature & Availability

All seafood products sold through Pulasa Direct are:

  • highly perishable,

  • seasonal,

  • and naturally subject to fluctuations in availability.

Product availability depends on:

  • seasonal catch,

  • river conditions,

  • weather,

  • sourcing feasibility,

  • logistics support,

  • and operational limitations.

We reserve the right to:

  • limit quantities,

  • modify availability,

  • cancel unavailable orders,

  • or update product offerings without prior notice.

3. Product Representation

Product images, visuals, sizes, and descriptions displayed on the website are for representational and informational purposes only.

As seafood is a natural product:

  • weight,

  • size,

  • color,

  • texture,

  • fat content,

  • and appearance

may vary from fish to fish depending on season and sourcing conditions.

Natural variations do not qualify as defects.

4. Pricing Policy

Pulasa pricing is dynamic and may vary based on:

  • market conditions,

  • seasonal demand,

  • catch volume,

  • sourcing costs,

  • logistics,

  • and product quality.

Prices displayed at the time of checkout are considered final for that specific order.

Pulasa Direct reserves the right to modify pricing without prior notice.

5. Ordering & Payments

Orders are confirmed only after:

  • successful payment,

  • serviceability confirmation,

  • and operational approval.

Payments are processed securely through authorized payment gateway providers including Razorpay and associated banking systems.

Pulasa Direct does not store customer card or banking credentials.

6. Delivery Terms

Delivery timelines are estimated and may vary depending on:

  • location,

  • weather conditions,

  • logistics operations,

  • seasonal demand,

  • and supply availability.

Customers are responsible for:

  • providing accurate delivery information,

  • remaining reachable during delivery,

  • and receiving the order promptly.

Pulasa Direct shall not be responsible for delivery delays caused due to:

  • incorrect address,

  • unreachable contact numbers,

  • customer unavailability,

  • or external logistics disruptions.

7. Cold Chain & Product Handling

Pulasa Direct follows structured handling and packing procedures to maintain product quality during dispatch and transit.

Once the product is successfully delivered, customers are responsible for:

  • immediate refrigeration or freezing,

  • proper storage,

  • and safe consumption practices.

Pulasa Direct is not responsible for quality deterioration caused due to improper storage after delivery.

8. Refunds, Returns & Cancellations

Due to the perishable nature of seafood products:

  • returns are generally not accepted,

  • cancellations are restricted after processing begins,

  • and refunds are subject to verification.

Detailed policies regarding:

  • cancellations,

  • refunds,

  • replacements,

  • and quality concerns

are governed separately under the Refund & Return Policy available on the website.

9. Product Information & Educational Content

Information shared on the website regarding:

  • Pulasa fish,

  • nutritional values,

  • myths,

  • cooking methods,

  • cultural references,

  • and traditional beliefs

is intended for informational and educational purposes only.

Cultural statements, traditional sayings, and regional beliefs do not constitute medical, scientific, or legal guarantees.

10. Health & Consumption Disclaimer

Customers are advised to consume seafood responsibly based on their personal dietary preferences and medical conditions.

Pulasa Direct does not provide medical advice and shall not be held responsible for:

  • allergies,

  • dietary reactions,

  • or individual health conditions related to seafood consumption.

Customers with seafood allergies or medical restrictions should consult qualified professionals before consumption.

11. Partner Programme Terms

Pulasa Direct may offer partner, distributor, reseller, delivery, or affiliate opportunities through its Partner Programme.

Participation in such programmes:

  • does not constitute employment,

  • does not guarantee fixed income,

  • and remains subject to operational policies, performance, availability, and regional feasibility.

Pulasa Direct reserves the right to:

  • approve,

  • reject,

  • suspend,

  • or terminate partnerships at its discretion.

12. Bulk Orders & Business Supply

Bulk order enquiries and business supply requests remain subject to:

  • seasonal availability,

  • logistics feasibility,

  • quantity support,

  • and operational approval.

Large quantity commitments may require advance planning, verification, or manual confirmation.

13. Intellectual Property

All website content including:

  • logos,

  • branding,

  • designs,

  • images,

  • videos,

  • text,

  • graphics,

  • and digital assets

are the intellectual property of Pulasa Direct unless otherwise stated.

Unauthorized copying, reproduction, redistribution, or commercial usage is strictly prohibited.

14. Website Usage

Users agree not to:

  • misuse the platform,

  • attempt unauthorized access,

  • disrupt website operations,

  • submit false information,

  • or engage in fraudulent activities.

Pulasa Direct reserves the right to restrict or terminate access for misuse or policy violations.

15. Limitation of Liability

Pulasa Direct shall not be liable for:

  • indirect damages,

  • incidental losses,

  • delays caused by external factors,

  • natural supply disruptions,

  • or customer-side handling negligence.

Our liability, if applicable, shall be limited to the value of the concerned order only.

16. Modifications to Terms

Pulasa Direct reserves the right to:

  • modify,

  • update,

  • or revise

these Terms & Conditions at any time without prior notice.

Continued usage of the website constitutes acceptance of the updated terms.

17. Governing Jurisdiction

These Terms & Conditions shall be governed by applicable laws and jurisdiction relevant to the operational location of Pulasa Direct.

Any disputes arising shall be subject to the appropriate legal jurisdiction.

18. Contact Information

For any questions related to:

  • orders,

  • policies,

  • support,

  • partnerships,

  • or operations,

customers may contact Pulasa Direct through the official website and authorized communication channels.

Pulasa Direct

100 years of ecosystem experience.
Now building a structured seafood experience for the digital world.